NineRadar Support
Get help with scans, notifications and purchases
Email support@nineradar.com with the iOS version, app version, market, symbol, timeframe, session date, and the as-of time on the page. Do not send position size or a full personal profile. support@nineradar.com.
About the product
NineRadar shows price-structure counts and historical stats. It is not investment advice.
FAQ
- No alerts: Confirm system notifications are allowed, Pro is active if you expect a remote alert, and the watchlist or rules have synced. Then wait for the next close or session scan. Force-quitting the app has not been verified as a fix.
- Restore purchases: Use Restore in Me or Paywall with the same Apple ID that paid. Manage subscription is always in Me and opens Apple’s subscription page.
- Delete cloud account: Available after sign-in. Removes synced watchlist and alert rules from our servers. The on-device journal remains local unless you also use Clear all data.
- Clear all data on this device: In Me, this wipes the local watchlist, journal, alerts, scan tasks, and anonymous device id. If you are signed in, the cloud account is deleted too. App Store subscriptions stay with your Apple ID — use Restore purchases.
- Watchlist cap: Free holds eight watchlist names and the first 10 of each market’s hot list. Pro removes the watchlist cap and opens the rest of that hot list, 13 on the list, and remote alerts. The hot list is not every listing on the exchange.
- Price differences: China and Hong Kong daily and weekly counts try Tencent forward-adjusted bars, then East Money forward-adjusted bars, then Yahoo adjusted OHLC. Other markets use Yahoo adjusted OHLC. Intraday skips Tencent and East Money. A broker’s unadjusted print can differ. Place the order at the broker.
Contact
Write to support@nineradar.com · https://nineradar.com/support